Velomat customers can count on an after-sales service managed by highly experienced, specialised technicians throughout the lifecycle of their machines/equipment.

SERVICE

CUSTOMER CARE

Velomat manufactures high production rate, low maintenance, high efficiency and easy to use machinery and equipment, which permit to make the most of the potential of our assembly solutions.
Velomat guarantees its customers during the entire lifecycle of its machines and equipment, after-sales service managed by highly experienced technicians providing all the support needed to maintain the plants or to receive rapid and decisive reparations, in particular:

AFTER-SALE

Direct assistance available

Tele-service Assistance

Supply of spare parts – we have a high-speed policy service

With installation of our plants we offer Training of Personnel

Precautionary maintenance kits may be requested after the visit of our technical staff.

TELESERVICE

All assembly systems manufactured by Velomat are equipped with an apparatus for a remote connection that allows, in case of need, our skilled technicians to connect to the headquarters of the company, to carry out prompt and targeted intervention significantly reducing downtime and support costs.
The remote connection is established via a VPN protected with the PLC.

INTERVENTIONS

Diagnose problems in real time

Make logical changes and add I / O

Change the hardware configuration parameters

Modify the drive parameters

Update HMI

Connect to vision systems for program modification

To request the remote assistance service, please indicate the machine serial number and a detailed description of the problem for which you need help.

SPARE PARTS SERVICE

The machines and equipment made by Velomat are designed to have a long productive life with no deterioration. However, to guarantee efficient maintenance, Velomat ensures its clients the availability of all spare parts for the entire assembly cycle of its machines. Traceability of all components used in the construction of the machine, including design details which are identified by unique codes, enable our customers’ engineering process / maintenance to quickly and safety identify items to be replaced or revised.

The Spare parts can be ordered by contacting our customer service, indicating Machine Serial Code, Year of Construction, Code Number, Description and Quantity required.